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J.D. Power and Associates Lexus Dependability Ratings

1.       Toyota Motor Corporation Vehicles Dominate J.D. Power and Associates 2012 Vehicle Dependability Study

Eight Lexus, Toyota, and Scion models captured segment awards in the 2012 J.D. Power and Associates Vehicle Dependability Study, a performance equal to all other vehicle brands combined and more than twice as many as the runner-up nameplate.

The study also found:

  • Lexus is the number one nameplate, improving by 23 fewer problems/100;
  • Toyota is the highest ranked non-premium nameplate and tied for third place overall, improving by 18 fewer problems/100; and
  • Scion achieves its highest ever position at fifth place, jumping up 17 positions and improving by 55 fewer problems/100.

“We are extremely pleased that not only did we win awards in eight of the 14 model segments, but that in two segments we finished one-two and made the podium in 12 segments overall”, said Jim Lentz, president and COO of Toyota Motor Sales, U.S.A., Inc.  

2012 Vehicle Dependability Study performers by segment


Segment

Ranking

Model

Problems/100

Sub-Compact Car

1

Toyota Yaris

97

2

Scion xD

113

Compact Car

1

Toyota Prius

80

2

Toyota Corolla

93

Compact Crossover SUV

3

Toyota RAV4

121

Compact Multi-Purpose Vehicle

1

Scion xB

100

Compact Sporty Car

1

Scion tC

123

Entry Premium Car

1

Lexus ES350

81

Midsize Car

3

Toyota Camry

105

Midsize Crossover SUV

3

Toyota Highlander

111

Midsize Van

1

Toyota Sienna

123

Midsize Premium Crossover SUV

1

Lexus RX350

85

Large Premium Car*

1

Lexus LS460

72

Large Car

2

Toyota Avalon

100

Large Pick Up

1

Toyota Tundra

108

Lexus Nameplate

1

 

86

Toyota Nameplate

3 (tie)

 

104

Scion

5

 

111

Premium Brands Industry Average

129

Non-Premium Brands Industry Average

144

*The Premium Car segment is not represented in the 2012 VDS due to the small sample size for the segment.  
Additional examples of Toyota’s commitment to the highest standards for quality, safety, reliability and retained value include:
 

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